Refund & Returns Policy
B2B Trade Standards
This policy outlines the procedures for refunds and returns for all bulk transactions facilitated by Wholesale Vape UK. As a B2B distributor, we focus on maintaining a reliable supply chain for retailers and high-volume consumers. Given the nature of nicotine products and TPD regulations, strict hygiene and safety standards apply to all returns.
Our £400 Minimum Order Quantity (MOQ) ensures we can provide the best trade pricing in the UK market. By completing a transaction, you acknowledge our professional terms of service.
1. B2B Order Cancellation
Wholesale orders enter our processing system immediately to ensure rapid delivery across GB and Ireland. Once an order has been picked and packed at our distribution hub, it cannot be cancelled or amended. Please ensure your inventory requirements and delivery details are accurate before checkout.
2. Defective Hardware & Damaged Stock
We guarantee 100% authenticity on all stock. If you receive items that are damaged in transit or hardware that is defective (DOA), we offer a resolution via replacement, store credit, or refund. Scenarios covered include:
- Leaking E-liquids or damaged disposable packaging (photographic evidence required)
- Incorrect brand or nicotine strength delivered
- Documented hardware failure within 48 hours of delivery
- Missing items from a high-volume bulk shipment
3. Non-Returnable Items (Hygiene & Safety)
Due to MHRA safety guidelines and TPD compliance, the following items are strictly non-returnable:
- E-liquids, Nic Salts, or Shortfills where the seal has been broken
- Disposable vapes that have been removed from their sterile hygiene packaging
- Used coils, pods, or atomizers
- Items returned without their original TPD-compliant outer packaging
4. Discrepancy Reporting (72-Hour Window)
B2B inventory discrepancies must be reported to our Trade Desk within 72 hours of delivery. Please provide your order reference, clear photos of the shipping labels, and a description of the issue. This allows us to perform an internal warehouse audit and resolve the matter swiftly.
5. Shipping & Logistics Exceptions
If a delivery is delayed significantly beyond our control (e.g., carrier strikes or customs clearance for Ireland), we will provide tracking updates. We do not offer refunds for "change of mind" on bulk orders once they are in transit.
6. Processing Approved Refunds
Once a refund or credit is approved by our compliance team:
- Credits are normally applied to your next trade order to maintain supply continuity.
- Cash refunds (where applicable) are processed to the original payment method (Crypto, Revolut, or Bank Transfer).
- Shipping costs for the original £400+ shipment are non-refundable unless the error was internal.
7. Payment Disputes & Chargebacks
We pride ourselves on professional issue resolution. We encourage all trade partners to contact us directly before initiating a payment dispute. Chargebacks on valid B2B deliveries will result in the immediate suspension of future procurement rights.
8. Contact Trade Support
For order issues, email the trade desk at support@vapewholesaleuk.uk. Please include your order ID in the subject line for priority handling.