Privacy Policy
This Privacy Policy explains how Wholesale Vape UK (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our B2B platform, place a bulk order, or contact our trade desk. We strictly follow the UK GDPR and the Data Protection Act 2018, adhering to guidance from the UK Information Commissioner’s Office (ICO).
1. Information We Collect
As a wholesale provider, we collect information necessary to facilitate trade transactions and verify business eligibility, including:
- Name and contact details
- Email address
- Phone/WhatsApp number for trade coordination
- Business name, address, and VAT details (if applicable)
- Order history and inventory preferences
- Payment details (processed via secure, encrypted third-party providers)
We also automatically collect technical data such as IP addresses, device identifiers, and approximate location to prevent fraud and improve our bulk-ordering interface.
2. Age Verification (18+)
In compliance with the Tobacco and Related Products Regulations (TRPR), we are legally required to verify that our customers are aged 18 or over. We use third-party age verification services to confirm eligibility. This may require temporary processing of identity data. If age cannot be verified, we reserve the right to cancel the order.
3. How We Use Information
We use your data to:
- Process wholesale orders and manage logistics in GB & Ireland
- Verify your age and business status
- Provide trade support and respond to stock inquiries
- Send updates on pricing, new brand arrivals, and market trends
- Prevent fraudulent transactions and unauthorized B2B access
- Comply with UK tax and healthcare regulatory obligations
4. B2B Communications
We use Email and WhatsApp to communicate regarding your £400 MOQ transactions. You can opt-out of marketing-related trade alerts at any time, though essential transactional data (receipts, shipping updates) will still be sent.
5. How We Share Information
We only share data with essential logistics and security partners:
- Payment processors (Crypto, Revolut, or Bank Transfer gateways)
- Couriers (DPD, Royal Mail, etc., for delivery fulfilment)
- Age verification providers (to meet UK legal requirements)
- Regulatory bodies (where required by UK law or MHRA guidelines)
6. Data Retention & Security
We retain trade records as required by UK tax law (typically 6 years). We implement administrative and technical safeguards to protect your business information from unauthorized access. No digital transmission is 100% secure, but we use industry-standard encryption for all trade data.
7. Your Rights (UK GDPR)
Under the UK GDPR, you have the following rights:
- The right to access the data we hold about you
- The right to correct inaccurate information
- The right to request deletion (subject to legal retention requirements)
- The right to object to direct marketing
- The right to data portability
To exercise these rights, contact our privacy team at: support@vapewholesaleuk.uk
8. International Visitors
Our operations are based in the United Kingdom. If you access the site from Ireland or elsewhere, your data will be processed in the UK in accordance with UK data protection standards.
Regulatory Authority (ICO)
If you are not satisfied with our data handling, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.